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Practice Complaint Procedure

We make every effort to give the best service possible to everyone who attends our Practice.

However we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Ideally the Practice Manager would like to speak to you about your concerns to see if we can resolve the problem at the time, or shortly after by phone. If this is not possible she can explain the complaints process to you and how you can make a formal complaint. This information is also available on our complaints leaflet available in the waiting room or from Reception. 

Our Practice Manager is Denise Netherton, please ask to speak to her, alternatively she can be contacted via email at

Complaints Leaflet 2019

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