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Patient Transport Services

NSL Care Services provides non-emergency transport for patients travelling to NHS appointments in Kent and Medway. Patient Transport Services (PTS) are provided for those patients whose medical condition means they cannot get to their appointment in any other way. PTS is a vital resource for those who need it and should not be seen as an alternative to a taxi or as a means to avoid the inconvenience or cost of parking.

It is the policy of the NHS that the Department of Health criteria are applied to all requests for transport. By using these criteria, NSL Care Services makes sure requests for transport are considered fairly and consistently, and transport is available for those people who are clinically  enable to get to or from their medical appointments without it.

They provide a range of vehicle types and levels of care appropriate to individual patients' medical needs, to ensure patients travel as safely and as comfortably as possible to their appointments.

Call; 08000690211

Patients NOT eligible for transport are those who:

have their own transport or a friend/relative that could help out, could get to hospital without using PTS if their appointment time/date was changed, or can use public transport.

If I’m not eligible for PTS, what are the alternatives?

NSL staff will have information on alternatives and will be able to direct you to information about public transport options and voluntary car organisations.

How do I find out if I am eligible for transport?

 By calling NSL directly on

0843 2 241 888 (Calls are charged at a local call rate. Charges from mobile phones may vary.)  NSL Care Services

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